CRM@SmartBit is add-on that works on computers or smartphones. It provides insight into comprehensive insight into basic customer data, financial data, realized sales, open and closed sales opportunities, customer activities and their habits. The information you get in the post-sale process is key to achieving your goals. CRM can help you answer questions such as: How satisfied was the customer with the product or service? Are you having a great product but a service/implementation bottleneck? In CRM you can make surveys and communicate with the customer quickly and in a controlled manner via the ticketing system.